Becoming a SERVICE ICON in 90 Minutes a Month
Author: Jeff MowattPublisher: JC Mowatt Seminars Inc.ISBN: 0-9734704-0-2The following review was contributed by: S.V. SWAMY & CLICK TO VIEW S.V. Swamy's Reviews"Becoming a SERVICE ICON in 90 Minutes a Month" is awell-written, highly readable book that gives a clearroad map to those individuals and organisations (orrather the individuals who feel responsible for theorganisation) who are interested in taking theirservice standards to ever increasing heights andhaving reached a...
Kmart’s 10 Deadly Sins: How Incompetence Tainted an American Icon by Marcia Layton Turner
The following review was contributed by: ROGER E.HERMAN Well researched, well written. Well Worth Reading. When I picked up this book, I expected to find some interesting insights into why KMart, once so widely known and popular, ran into all its problems. A company whose stores were once part of the American landscape and whose blue light specials were exciting mini-events, spun into bankruptcy on January 22, 2002. What happened? I looked at the author’s credentials and, frankly, was a bit...
The Trials Of Lenny Bruce: The Fall And Rise Of An American Icon by Ronald K.L. Collins: David M. Skover
Comedian Lenny Bruce has always been something of an enigma.
Some compared him to the famous satirist Jonathan Swift, who was a moralist and who endeavoured to uncover the hypocrisy of various situations arising out of society.
His defence attorneys even pointed out “he was not a mad man writing dirty words on the walls of a public toilet. He was an original social critic with an unconventional vocabulary.”
Others, however, including some well known journalists, perceived him as a “sick...